June 12, 2025
12:00 - 1:30 PM (Online via Zoom)
Join us for an engaging online session on a province-wide evaluation initiative from the TBC@UBC Network (UBC Health), led by UBC’s Innovation Support Unit (ISU), to strengthen team-based primary care (TBC) across British Columbia.
Developed collaboratively with primary care partners and funded by the Ministry of Health, this initiative focuses on translating evaluation findings into practice, improving experiences for patients and providers, enhancing care quality, and supporting the long-term sustainability of the health system.
The BC Team-Based Primary Care Evaluation involves up to 30 primary care teams across a range of models and regions. Using a structured action research approach, the ISU collaborates with participating teams to collect data through three key tools: a patient experience survey, a team survey for providers and staff, and a clinic-level report. The evaluation focuses on five areas drawn from the TEAM Framework: patient experience, provider experience, team function, capacity and access, and patient attachment.
In this session, you will:
- Learn about the ISU’s collaborative evaluation design and how it supports primary care teams in moving from evidence to action
- Hear key insights and lessons from Round 1, including considerations for evaluating and implementing quality improvement in primary care clinics and health centres
- Review emerging provincial-level findings and how they are being shared with both decision-makers and clinic teams
Following the presentation, join small group discussions to explore:
- What enables or hinders quality improvement in primary care
- Best practices for engaging patients in evaluation efforts
- Opportunities for your clinic or team to participate in current or future phases of the evaluation
Whether you're a provider, clinic leader, patient partner, policymaker, or researcher, this session offers practical insights into the evolution of team-based primary care in BC, and how we can collectively move from evaluation to meaningful action.
Angela Randall, MPH
Evaluation Project Lead, Innovation Support Unit
Angela Randall brings to the Innovation Support Unit extensive experience leading mixed-methods healthcare evaluation initiatives focused on understanding processes and measuring impact. She has worked with a wide range of non-profit organizations supporting diverse communities, and approaches evaluation as both a learning process and a tool for community empowerment. Angela currently leads the BC Team-based Primary Care Evaluation, a provincial initiative exploring the benefits of transitioning to a team-based primary care model in British Columbia.
Elka Humphrys, PhD
Senior Manager, Innovation Support Unit
Elka Humphrys leads research and evaluation at the Innovation Support Unit, bringing expertise in evaluation, mixed-methods research, and healthcare database development. Her research interests focus on system-level planning, understanding how individuals and communities engage with healthcare services, and identifying opportunities to improve health outcomes.
The Innovation Support Unit (ISU) is a small and nimble research team within the UBC Department of Family Practice that is dedicated to improving primary care and team-based care. We develop innovative tools, methods, and approaches to help teams explore new ways of working together and provide support to communities as they implement team-based care models across healthcare settings. We are the unique merging of an academic research unit, a think-tank, a consultancy, and a primary care change lab. We work closely with many partners and groups across British Columbia and Canada e.g. communities, Ministry of Health staff, patients, clinical staff, Divisions, and academics. Our work includes:
- Investigating opportunities, challenges, or priorities in primary care.
- Piloting, scaling and spreading methods and tools to address primary care system gaps, including Team Mapping, Primary and Community Care (PACC) Mapping, and the CapEs capacity estimator tool.
- Conducting research and evaluation to guide quality improvement, system changes, and policy development in primary care.