IPC on the Run Modules FAQ

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Where is my certificate of completion for a specific module?

You will be able to recieve a certificate of completion after you complete the module.

How will I know if I finished a module or not?

You will need to achieve a required score in that module. This means you must fulfill three requirements:           

  • Thoroughly complete the module and the reflection/question prompts (if any);
  • Take the time to watch/learn the specific module goals and outcomes; and
  • If applicable, be able to meet the requirements listed in the required checklist after completing the module.
    Why can’t I login to the site?

    In order to be able to login to access the learning modules, you will need to:       

    • Create an account with a working email address; and
    • Check your email to confirm the new account.

    When you create an account, please make a note of your username and password. If you have mistakenly entered your email address wrong when creating an account, please email us at chd.it@mail.ubc.ca and we will manually correct it for you.

    The modules don’t show up when I click them. Why?

    Please check to make sure that pop-ups are enabled on your browser so that the module can be displayed correctly. 

    If you are using an ad-block extension or script on your browser, please also check that it is disabled for this site. The ad-blocker may be interfering with the module loading.

    Also, please note that iPads and Android Tablets are currently not supported. If you are using an iPad or Android Tablet, please switch to a desktop or laptop computer. Mobile devices are also not recommended.

    Why can’t I hear anything when the module is running?

    Please make sure your volume is on and not muted. This can be done by checking:

    If the problem still persists, please contact your UBCIT for help.

    How come I get a pop-up asking if I want to enable flash?

    Our modules require flash in order to run. Please ensure you have the latest version of Flash installed on your computer.

    How come the pages/modules load very slowly or do not load at all?

    If you are able to see this page and login successfully it usually means that there is nothing wrong on our end.

    Please try these solutions:

    If the problem still persists, please contact UBCIT for help.

    Why can’t I login to the site?

    In order to be able to login to access the learning modules, you will need to:       

    • Create an account with a working email address; and
    • Check your email to confirm the new account.

    When you create an account, please make a note of your username and password.

    If you have mistakenly entered your email address wrong when creating an account, please email us at chd.it@mail.ubc.ca and we will manually correct it for you.

    I have completed module x, but can't proceed to module y

    There are two possible reasons why you cannot proceed:

    1. You have not viewed each an every slide of the module. If you have skipped slides, or dragged the seek-bar to go through the module more quickly, you will NOT receive a completion indication that will allow you to proceed to the next module.
    2. At the moment, module completion can only be tracked using a laptop or desktop browser.  If you viewed the module on a mobile device, such as your phone, iPad, Android Tablet or other mobile devices, you will not receive a completion indication that will allow you to proceed to the next module.

    Questions or issues not on the FAQ? Contact us here